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Many thanks for dropping the invoice round. I sent it to Post Office Telecoms with a letter pointing out their inefficiency and misinformation, and they have refunded the £58 to me. Just thought you might like to know.

Mrs D Posner Mannamead March 9, 2018
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Hi Bill! Apologies for not getting back to you sooner to let you know the outcome but I have pondered your advice and researched. As my PlusNet contract was due I contacted them and they again agreed the speed was not acceptable but the problem was at the exchange and so they would continue at Continue Reading

Caroline Horrabridge January 18, 2019
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Thank you for the time you spent with me on Monday attempting to sort out my crackling phones. They are much better. My down stream is exactly the same as when you tested it and so are my other down and up load speeds but they’re working well and fast enough for me. So I Continue Reading

Lucy Balmer Plymouth September 22, 2010
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Thanks Bill. Phone line all sorted – BTs problem outside as you said it would be. Figures are now…!! Bandwidth (Up/Down) [kbps/kbps]: 1,020 / 17,466

Tim at Noah's Ark Childcare Centres Plymouth March 8, 2010
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HUGE THANK YOU! Excellent Service in every way from the very start to the completed repair and all within 9 hours. Personal help of the very highest quality.

Angela Thomas Plymouth April 4, 2017
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Very pleased about everything that involved my repair

joan dufeu Plympton May 19, 2009
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Dear Bill, Just to say thank you for coming over so promptly and for your excellent service in sorting us out. Good to meet you. Jill

Jill Rutherford Launceston May 27, 2009
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“Had a very crackly line. Rang BT and after about 20 minutes spoke to 2 very nice but completely useless call centre guys, who said the line was OK and I need to get it fixed my end. Rang Bill at XBT who came the next day. Turned out the line was faulty outside after Continue Reading

Helen West Plymouth February 9, 2015
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Dear Bill, I cannot thank you enough for introducing us to the internet phone world and setting them up for us. I phoned a friend in London and she couldn’t get over the clarity and all the other things that come with it. She has asked me how to find someone like you who can Continue Reading

Kathy Panama Cargreen August 25, 2016
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Thank you very much for the excellant service you provided today when you came to my property to attend to the problem I was having with my phone. The service was very professional, and the problem was diagnosed very quickly, and dealt with in no time at all. I now have a more up to Continue Reading

Norma Griffin Ivybridge April 15, 2010
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About EX-BT Engineer

I have more than 30 years experience working with faults on BT Sky talktalk and Virgin phone lines. Rectifying problems such as no dial tone, ring trip, noisy/crackly telephone lines and damaged telephone cable/wiring. I can also help with associated problems such as slow or intermittent broadband. I can supply and install ADSL filtered faceplates and NTE5 master sockets and install extra telephone sockets for Sky boxes and alarm lines. I also have extensive experience installing and mainenance of CAT5/CAT6 network data cable.

Telephone faults

I can fix faulty, noisy, damaged telephone lines giving you a clearer, faster and uninterupted service for both voice & broadband. I can offer a cheaper, faster more satisfactory service.

Broadband Fault?

Slow, intermittent broadband? i can fault find, rectify, optimise or install. Start enjoying improved broadband connections today.

Help with WIFI

Weak spots on your WIFI around your house or business? I can advise on getting the best out of your connection.

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