Apologies for not getting back to you sooner to let you know the outcome but I have pondered your advice and researched.
As my PlusNet contract was due I contacted them and they again agreed the speed was not acceptable but the problem was at the exchange and so they would continue at the same price.
So I tentatively ask about fibre! I was told I would be passed onto the customer renewal but that I was to say….. this this and this to get a good deal as I was having to consider fibre through no fault of my own!
Initially they offered £15.99 per month for Broadband only and eventually we agreed £12 .99 (incl Anytime calls £7) broadband fixed for 18 months £5.99 per mth – that’s £2.99 more than current contract(Line Rental up front as its slightly cheaper)
I was a little dubious at first but after a week, today………….. I have reached the dizzy heights of download 38mbps and upload of 10.7mbps!!!!!!!!!! No doubt this will settle down over the next few days. Their minimum is 34mbps but should be around 38-40mbps on the basic fibre.
So a result!
Just to say many thanks to you as I had wondered the fault may have been here. It does pay for people to beat them down on price so I will shop around in 18mth time or remind them why I had to change!
Caroline Horrabridge January 18, 2019
Many thanks for dropping the invoice round. I sent it to Post Office Telecoms with a letter pointing out their inefficiency and misinformation, and they have refunded the £58 to me. Just thought you might like to know.
Mrs D Posner Mannamead March 9, 2018
HUGE THANK YOU! Excellent Service in every way from the very start to the completed repair and all within 9 hours. Personal help of the very highest quality.
Angela Thomas Plymouth April 4, 2017
I cannot thank you enough for introducing us to the internet phone world and setting them up for us. I phoned a friend in London and she couldn’t get over the clarity and all the other things that come with it. She has asked me how to find someone like you who can do this for her. If you have a colleague in London do let me know.
I am determined to get one of these phones working in London, I’ll be in touch in the next 10 days about that.
Once again a huge thank you from us both.
All the best,
Kathy Panama Cargreen August 25, 2016
“Had a very crackly line. Rang BT and after about 20 minutes spoke to 2 very nice but completely useless call centre guys, who said the line was OK and I need to get it fixed my end. Rang Bill at XBT who came the next day. Turned out the line was faulty outside after all. Bill rang BT and spoke to them on my behalf and they agreed to send an engineer in 3 days time. More than happy to pay for his time as I was getting nowhere with BT and at least I knew I would not get lumped with their £130 call out fee. He also rearranged my filter and extension cable and my broadband speed almost doubled. Very happy…”
Helen West Plymouth February 9, 2015
Thank you for the time you spent with me on Monday attempting to sort out my crackling phones. They are much better. My down stream is exactly the same as when you tested it and so are my other down and up load speeds but they’re working well and fast enough for me. So I a happy customer!
Lucy Balmer Plymouth September 22, 2010
Thank you very much for the excellant service you provided today when you came to my property to attend to the problem I was having with my phone. The service was very professional, and the problem was diagnosed very quickly, and dealt with in no time at all. I now have a more up to date system, and all my phones are working again. I would strongly recommend you company, and would not hesitate to use you again. Thank you.
Norma Griffin Ivybridge April 15, 2010
Thanks Bill. Phone line all sorted – BTs problem outside as you said it would be. Figures are now…!!
Bandwidth (Up/Down) [kbps/kbps]: 1,020 / 17,466
Tim at Noah's Ark Childcare Centres Plymouth March 8, 2010
Dear Bill, Just to say thank you for coming over so promptly and for your excellent service in sorting us out. Good to meet you. Jill
Jill Rutherford Launceston May 27, 2009
Very pleased about everything that involved my repair
joan dufeu Plympton May 19, 2009
Happy Easter and thank you for your prompt servcie and the excellent job you did for us will call again when your servicess are required.
regards, john and jane (stitches)
John Kingdon Plymouth April 9, 2007