• On a new installation, the telephone cables in your property may be star wired. This causes too many reflections

• On a new installation, you live too far away from the exchange to use the standard setup that came with your broadband package. An NTE5 Master socket faceplate splitter Broadband socket needs to be fitted.

• One of your sockets is wired incorrectly. This will cause echoes

• There is a fault on the internal wiring (this fault will not necessarily affect your telephone)

• There is something plugged into a phone socket which does not have a filter

• If your service provider increases your connection speed. Any of the above may come into affect.

• There is a fault on the BT line or BT exchange

If your modem is in synchronisation with the BT exchange but you cannot log on to your Broadband account or access the internet.

• The setup did not complete

• There is a problem with your PC i.e. network or a virus

If your BT master socket is not where your computer is we can rearrange your sockets to overcome this problem.
Or we can supply the parts if you prefer to do this yourself, see our shop page here.